Frequently asked questions
How long will my order take to arrive?
Due to the atisan made nature of each of our garments, we aim to have your order ready in a couple of days however we can sometimes take up to two weeks to prepare it during busy periods. We strive to create each order as quickly as possible whilst still maintaining the highest quality standards.
I've placed my order. What happens now?
Once you've placed your order, we will notify you to let you know we received it.
If you have requested to have a made-to-measure item we will be in touch further to get any extra details we may need from you.
We will then get straight to work creating your unique garment. We put a lot of time and effort in to creating each and every peice we make, ensuring the very best quality.
Once your order is all ready to go, we will pack it up in our eco friendly packaging and notify you when it has been shipped.
Do you deliver to my country?
Yes! We deliver worldwide.
My order's not right for me, how do I return it?
If you have any problems with you purchase we'd be happy to give you a full refund or exchange it for you. To find out more about our returns policy please read our full terms and conditions.
If you'd like to return your item, please email us at firstname.lastname@example.org to recieve a returns form and information on where to send it.
I am a different size on top & bottom, can i mix and match sizes on my bikini?
Yes. Our bikinis are available to purchase as a set of the same size or you can purchase it as seperates ensuring you can mix and match sizes to suit your needs.
We also offer made to order pieces, if you need help finding a onepiece to suit your needs.
Does your swimwear have support in it?
Please see individual descriptions for the item you are interested in.
The majority of our swimwear comes without underwires or padding, ensuring more comfort and flexibility for the wearer. Unless stated otherwise on the individual product description.
Some of our bandeau bikinis have a small wire in the side seams as well as elasticated hems to help keep them up and in place.
If you would like a custom made item with added support, we may be able to help with this. Please get in touch via our contact form.
How do I order a custom made item?
We offer two different types of custom orders.
Firstly, you can make small changes during the checkout process. such as chosing the specific fit of that item from the dropdown options. These customisations are free of charge and do not effect your right to return.
Secondly, we offer a completely made-to-order service, where we will take your measurements and work with you on a completely unique design for you. This service may incure an additional charge depending on the specifics and will unfortunatly be non-refundable.
To start working with us on your custom design simply email email@example.com or go to our contact page and fill in an online form.
How much is a custom made swimsuit or bikini?
The price of our made to measure swimwear will depend on the design specifics and time that it takes us to make it.
If the design is a simple tweak on an existing piece then there may be a minimal charge.
If the design is more complex and time consuming there may be a more substantial charge, it really does just depend on the specifics.
Please contact us for more information and we will be happy to talk through your options with no obligation.
Do the custom options at the checkout cost any extra?
No, you can choose from the dropdown options at the checkout and these are completely free of charge.
If you would like to add a note in the
"Would you like a custom size or fit" box, we advise contacting us first, as there could be an additional charge depending on your specific requirements. otherwise this section can be left blank when checking out.