Due to items being made-to-order it can sometimes take up to two weeks to prepare your order during busy periods. (However on average our production usually only takes 3-5 days). If you're in a rush please just let us know and we'll do our best to meet your needs. Next day dispatch may be available on selected products by request.
Once your order has been made you will receive confirmation of shipping and tracking information. After dispatch please allow 1-3 days for your parcel to reach you in the UK & EU, and 7-14 days for the rest of the world.
Return shipping cost is customers responsibility.
Return & Exchange Policy.
If for any reason you are not happy with your purchase, simply let us know and we would be more than happy to exchange it or offer a full refund, minus any shipping charges paid.
Returns period is 14 days from customer receipt, anything over this time period will be refused and sent back at the customers expense. Please obtain tracking/proof of shipping, If lost in transit then we hold no responsibility and you will need your proof of postage to make a claim with the mail company.
Please ensure any item that is being returned is still in its original packaging with hygiene strip in place and has not been worn. If we believe the condition of the item has been compromised in any way (such as make up & deodorant stains) we may refuse the return.
If you have requested a Made-to-Measure item please note that unfortunately this is non refundable. Face masks are non returnable due to hygiene.
If you would simply like to exchange the item, we will dispatch the replacement item as soon as we receive the prior order back in it's original unworn condition. Please be aware that it may take us time once again to make the replacement item for you as we make everything to order.
If you are unsure of what size to order please contact us before placeing your order to ensure you are happy with it first time.